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Free Community Mediation Service Scheme

In order to promote the understanding of mediation in the community, and to provide opportunities for members of the public to utilize mediation for resolving disputes, Hong Kong Mediation Centre launches Free Community Mediation Service Scheme.

What cases are eligible to apply for this free mediation service?
Hong Kong Mediation Centre offers a one-off free mediation service of no more than 4 hours of cases including neighborhood disputes, school disputes, property disputes, leasing disputes, family disputes and building management disputes which the total amount in dispute are less than HK$1,000,000.

How to apply for this free mediation service?
 
Notes:
1.
The total amount in dispute should be less than HK$1,000,000.
2.
Hong Kong Mediation Centre reserves the right of final decision.
3.
The mediator may arrange a preliminary meeting. All parties should sign on the “Agreement to Mediate” before the mediation session in order to show their agreement towards mediation.
4.
If the participant is the representative of an organization, an authorization letter should be shown during the mediation session.

Frequently Asked Questions
Q:
How high is the success rate of mediation?
A:
It depends on the case nature and the parties’ sincerity during mediation. According to the statistics provided by organizations all around the world, the success rate of mediation can be as high as 70 to 80 percent.

Q:

If the dispute cannot be settled within 4 hours, what can I do?
A:
The free mediation service shall be concluded within the time limit. However, the parties can reapply for mediation service according to their needs. HKMC will consider reacceptance of the case.

Q:

Are there any fees and charges for this free mediation service?
A:
No administrative fee and service charges of mediators will be collected for this free mediation service. HKMC will also consider providing venues for holding mediation meeting free of charge.

Q:

Will the mediator give any legal advice to us?
A:
The mediator is an impartial person who will not give any legal or other professional advice to any parties, nor impose any decisions on any parties.

Q:

What do I need to prepare before mediation?
A:
1.
Familiarize with the background of the case and the issues in dispute.
 
2.
List out different acceptable settlement options in advance.
 
3.
Seek legal and relevant professional advice beforehand if necessary.
 
4.
If an individual’s decisions are essential for resolving the dispute, that individual must be invited to participate in the whole mediation process.

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